Complete peace of mind with our 14 day refund
We hope that every customer will be delighted with their purchase, but also understand that not every item is right for every child and children grow. Our returns policy is designed to be transparent and fair and we try to keep things as simple as possible, but if you have any questions, please contact us.
Our Returns Policy should be read along with our Terms & Conditions and Delivery sections.
Items must be returned within the times stated below and in the condition supplied, with all labels and tags attached, together with the original, undamaged packaging including hangers and protective plastics. Branded packaging is considered part of the product – please do not use branded boxes as protective packaging.
You are responsible for the cost of returning items to us, unless they have been confirmed as faulty (further information below). For peace of mind, we recommend that an insured trackable form of delivery is used as we are unable to accept responsibility for items lost or damaged in their return transit to us.
14 Day Refunds and Exchanges
Within the first 14 calendar days of receipt, starting on the day your order is delivered, you may send or email to inform us of your intention to send unwanted items back for refund or exchange. If you inform us of your intention to return item(s), you have a further 14 calendar days from this point to send them back.
If you would like to exchange any item(s) on your order, please contact us to check the availability of the items you require; if they are available, we will reserve them for you whilst we are waiting for your item(s) to be received back.
Items returned for exchange within this period qualify for a shipping discount equivalent to the cost of UK Standard delivery on their first replacement order.
If you require an exchange and you do not have enough time to send your items back to us and wait to receive your replacements, please place another order and send your unwanted item(s) back for a refund.
If you are required to fill in a Customs Declaration, please declare the contents as “Children’s Clothing” and label the return package as “Returned GB Merchandise” to ensure no duty or tax is charged. If this is not done and duties are charged, these will be deducted from your return.
Faulty or Defective Items
We take quality control very seriously and have measures in place to ensure that all items are checked before dispatch; however, very occasionally faults or defects may not be spotted. If you receive a faulty or defective item from us, please contact us as soon as possible and we will arrange a full exchange or refund, including your reasonable return postage costs.
For UK orders returned within the 14 Day Returns Period, where all items have been returned, the cost of UK Standard Delivery (if paid for) will also be refunded. If part of your order has been retained, the appropriate shipping cost will be applicable based upon the retained order value as priced on our Delivery page.
You may cancel your order and receive a full refund any time up to the point your items have been dispatched. If your cancellation is received after the items have been dispatched, then the rules as described above apply.
You are not required to obtain a returns number from us, please follow these simple steps:
- Package your item(s) carefully, with each item in the condition as stated above. If your order has been received in a box, we recommend that you re-use this to package the items to keep them safe.
- Enclose a cover note quoting your name and order number, or a copy of your invoice, requesting a refund or exchange.
- If you are returning your item(s) for exchange, please clearly mark the outside of the return package ‘EXCHANGE’ to ensure swift processing.
- Send your parcel to the address below:
What happens next?
Your return will be processed within 14 days of receipt and you will receive an email notification from our order update system once completed. This notification will also be shown on your online order notes. Refunds will be processed to the original credit/debit card or Paypal account of purchase. For credit/debit card refunds, your bank may take several more days to show cleared funds on your account.